A Top-Level Domain Name Registrar


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Domain Name

1418 South Third Street
Louisville, KY 40208-2177
(502) 635-7979
(800) 977-3475
(502) 636-9157 Fax

E-mail us at:

Computer Analytical Systems, Inc.

CAS-Com Internet Services .

Question from the CASDNS database of Frequently Asked Questions on Domain Name Registration. These pages are designed to assist our customers in the domain registration process.

"What are the contacts on the domain name record and what is their authority?"

There are five contacts requested in a domain registration.  All five may be the same person or organization, or all five may be different.  The named contacts are:

OwnerAdministratorTechnical ContactZone Contact  and Billing Contact

A contact may be a single specified person, a company, organization, or a job function or position within a company or organization.  These latter are called roles.  For example, you may choose as your technical contact the Technical Services Department at your hosting ISP, rather than a specific individual.

It's a good idea for the registrant to choose contacts carefully.  For people who demand complete control of their name, the same individual may name himself or herself as all five contacts.  However there are some disadvantages to this, and some problems may occur, as our experience frequently shows, especially when the owner somehow loses the administrative email account. 

Owner/Holder (Registrant)
The owner contact, also known as the registrant, is the official owner of and highest authority for a domain name.  Usually, the owner is the same as the administrator, though in some circumstances, the owner may designate another individual to be responsible for the maintenance of a name.  Such would be the case of a corporate domain name owned by the corporation with a designated individual responsible for the decisions concerning a name.

When you check the whois, the owner of a domain name is the person or organization displayed at the top of a record.  The registry uses a convention that if the owner record displays an individual's name and an organization, or company, the organization is the owner of the name.  The person listed is the contact agent of the organization.

Administrative Contact
The domain name administrator is the person or role who will have full authority to request and authorize any necessary decisions and updates on behalf of the domain owner, including contact information and name server information, for the chosen domain name.  The administrator should be familiar with the plans for the domain name and how it will be used.  The administrator is usually, though not always, the owner of the domain name. If it is not the owner, he or she is the representative of the owner.  The registrant of a domain should take special care in selecting an administrative contact, since a domain administrator has authority almost equal to that of the owner on decisions concerning the domain, including transferring ownership.  If there is a dispute, only the owner of the domain can override the administrator's decisions.

Technical Contact
Usually, the technical contact is the person, role, or organization responsible for the web server on which a domain is hosted.   The technical contact has the authority to update name server information, and attend to the technical administration of the domain files on the server.  He/she does not have the authority to transfer ownership or administrative rights.

It is usually not advisable to for the technical contact to be the same person as the administrator, although that is certainly allowed and often done.  A technical contact can act as a secondary or backup administrator for a domain in the absence of the owner/administrator with respect to the single most often needed modification of a domain: the assignment of the name server.

Good choices for technical contact could include the webmaster or web designer for the domain, or someone at your Internet Service Provider or web hosting service.

Zone Contact
The zone contact is a contact used by CORE registrars as the person or role responsible for the name server that resolves your domain into its IP address.  The Zone Contact maintains the name server and is available to work with technical people in other domains to solve problems that affect the domain name.  Not every registrar uses zone contacts (leaving this responsibility with the technical contact).  You can think of this person as a backup technical contact.  Ideally, this would be a member of your ISP's staff, and can be the same person as the technical contact.

Billing Contact
The billing contact is the person or role named to be responsible for paying registration and renewal fees for a domain name.  A billing contact is known only to the registrar and registrant, and never appears in the CORE whois.  The name and address you supply for payment when you register your name is considered the billing contact for our purposes.  A billing contact has no authority to make changes or updates to a domain name.


Related Topic: Changing contact email addresses; lost email accounts

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Internet Council of RegistrarsCASDNS is a full service Top Level ICANN Accredited Domain Name Registrar.  We are proud to be a member of CORE, the Internet Council of Registrars

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For more information on computer services,  visit our Computer Analytical Systems, Inc., web site at

1997, 1998, 1999, 2000  All rights reserved, CASDNS, Inc., CAS-Com, Inc., Computer Analytical Systems, Inc., 1418 S. Third St., Louisville, KY, 40208-2117, USA.